“Beyond Automation, Building Connection”

Creating a customer service experience that goes beyond expectations don’t need many efforts. It’s about focusing on the human element, prioritizing their needs, and creating a culture of genuine helpfulness.

We have all been there, waiting for an infinite time, mailing & making calls to different persons in the department to await for the solution for the service we bought or seek from them. Then you finally reach to the contact of the person who is totally unaware about the situation and the help you are asking for. This is something legendary nowadays-Not as a customer service but the level to check the human patience.

This is where the company looses the value in the market, with bonus of bad customer feedbacks. Customer are not asking for the moon, they are just asking for the response from the integral part of your genuine business help, a decent human response, or let's say in other words “an ideal solution”.

So, what does this “foreseen ideal” of customer service actually look like?

Let’s look at their perspective and find out.

Ditch the AI bots to answer them: Customers aren’t robots programmed to respond to pre-written lines. They want to feel heard, understood, and treated like individuals, not case numbers. A simple “I get how frustrating this must be” can go a long way in building trust and rapport.

Make them feel like magic instead of excuses : We’ve all encountered the “policy wall” — that act as a barrier from meeting our needs, although policies are important we don’t deny for business rules, but also don’t make an excuse using those, instead give advice. A helpful suggestion or an unexpected gesture of goodwill can turn a disgruntled customer into a loyal brand champion.

In an era marked by increasing regulatory complexity and a growing emphasis on ethical business practices, compliance has become a cornerstone of organizational success. A Compliance Course serves as a vital educational avenue for professionals seeking to navigate the intricacies of regulations, foster a culture of ethics, and ensure that their organizations operate within legal boundaries.

Foundations of Compliance:

A Compliance Course typically begins by laying a comprehensive foundation in the principles and importance of compliance within organizations. Participants gain insights into the legal frameworks, industry-specific regulations, and ethical considerations that govern their respective sectors.

Regulatory Landscape:

Navigating the regulatory landscape is a central focus of the course. Professionals learn about relevant laws, regulations, and industry standards that impact their organizations. This includes topics such as data protection, anti-money laundering (AML), anti-bribery and corruption, and sector-specific compliance requirements.

Seeking approval and acceptance is in our nature. If we are honest, we want to be accepted for who we are. It is evolutionary to be part of a tribe. It is a deep internal urge to belong to something. It is part of our DNA to want to be liked. If you are pretending to be the lone wolf, the only person you are fooling is yourself. That is why the lone wolf is a thing, because even they want to be defined to belong to something.

But the caveat to being accepted, is what do you have to give up to be accepted? Is there a conflict of giving up who you are you to be someone that is accepted? This is the conflict of repressing versus expressing. And expressing is deep within our nature as created beings. There is a gravitational pull toward people that are vulnerable enough to express who they are. It is like Soulshine. It’s better than sunshine.

But in order to express you must let go of being accepted. The compromise of who you are to be who they are is the death to who you are. If you express, you open yourself up. And there will be people that hate you and there will be people that accept you. But if you repress yourself, will you be able to accept yourself?

To be accepted for who you are, you must first accept yourself for who you are. Yeah you’re quirky. Thats ok. Maybe you’re a little awkward socially. Thats ok. Maybe you’re even a little shy. That’s ok. Maybe you want to be liked. Thats ok. Self-acceptance is the first step to being accepted by the right people. Once you are ok with who you are… you aren’t ashamed of it. People will love you for who you are and not who you are pretending to be.

Your Soushine will create polarity. It will pull some people in while pushing others away. The ones who get pushed away can’t handle the radiating expression because something inside themselves is scared to allow themselves be seen. And your expression of your soul is like holding up a mirror. People either like what the mirror is reflecting back to them or they hate it.

“Thinking, Fast and Slow” is a book, by Daniel Kahneman that delves into the concept of two thinking systems; System 1 and System 2. Kahneman, a psychologist who received the Nobel Prize draws upon research to unveil the cognitive biases and shortcuts that influence how we make decisions, as humans.

Part I

In the introduction Kahneman presents the reader with the contrast between two thinking systems. According to him System 1 operates quickly automatically and intuitively while System 2 is characterised by a deliberate and analytical approach. This lays the foundation for comprehending how these systems interact. Impact our decision making processes.

There are two systems described by Kahneman; System 1. System 2. These systems work together to help us navigate the complexities of life. System 1 operates effortlessly and quickly allowing us to make judgments. On the other hand, System 2 engages in deliberate and effortful thinking.

In his book Kahneman explores biases and heuristics that System 1 often relies on. These biases can lead to errors in judgement. For example he discusses the availability heuristic and the anchoring effect shedding light on how these mental shortcuts can impact our decision making process.