A story of poorly chosen inventory and even worse sales recommendationsPhoto by Nick Fewings on Unsplash
I don’t like shopping. I like to get in and out as quickly as possible.
I walked into a shop because I could see a scarf I wanted to buy for a friend’s birthday.
I picked up the scarf to make sure it was what I wanted — soft, lightweight, penguins, perfect! — and brought it up to the counter.
The little old woman smiled, nodding as she picked up the scarf to find the price tag.
She gestured toward the top of the shelf where there were ceramic knickknacks, some of the most hideous things I’d ever seen.
I visibly balked, especially when she emphatically gestured at one featuring clowns.
No, I most certainly don’t want terrifying clown tchotchkes in my house.
“No, thank you,” I said. “Just the scarf.”
She gestured at a few more items, somehow mistaking me for someone who’d buy poorly rendered ceramics. I pointed back at the scarf and showed her my debit card: “Just this.”
She eventually got the hint and allowed me to pay for the scarf. I left the store with only the one item in my bag.
But, unfortunately, the image of those clowns has stayed with me ever since.